Frequently Asked Questions

Frequently Asked Questions

🛒 Booking

How do I book a ticket?
You can book directly through our website on the Book Now page.

Are your fares fixed?
Yes — SR Euro Travels offers flat fares. No hidden fees, no seasonal surcharges, and no peak-time pricing.

Do I need an account?
No, you can book quickly without creating an account.

💳 Payments

How can I pay?
We accept secure debit/credit card payments via Stripe. You can also pay with Klarna.

Is payment safe?
Absolutely. All payments are SSL encrypted and processed securely via Stripe.

Do you offer discount codes?
Yes, we run occasional promotions. If you have a code, enter it at checkout.

🎟️ Tickets

When will I receive my ticket?
Once your booking is confirmed, your ticket will be emailed directly to you.

Are tickets refundable?
Refunds depend on the ticket type. Please see our Refund Policy for details.

What if my travel date is sold out?
Unavailable dates will appear greyed out in our booking calendar.

📞 Support

How can I contact SR Euro Travels?
You can reach us at customerservices@sreurotravels.com or via WhatsApp using the link in our footer.

Is SR Euro Travels legitimate?
Absolutely. SR Euro Travels is a UK-based independent travel reseller and affiliate partner working with established providers including Eurostar, Airalo, and Travelpayouts. All payments are securely processed through Stripe and Klarna using SSL-encrypted checkout pages.

We operate transparently — every booking receives an instant confirmation email and receipt. You can also find verified reviews from real customers on our Trustpilot profile.